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This Privacy Policy tells you what information can be used, how cookies and other security tools can help stop fraud, and when information can be shared with trusted partners to make sure payments and gameplay are safe. You can see how your information is used and what options you have to see it, change it, or delete it if you play from UK or deposit in £.
Metal Casino makes it easy to get the welcome bonus and gives you full control over what personal information you share and why.
You can agree to marketing without also agreeing to the things that are needed to run your account, make deposits and withdrawals, and follow security and legal rules. You should look at both the bonus terms and the data permissions on the same screen before responding to any offer. This helps you avoid getting unwanted subscriptions and makes sure you know what information is required to get the bonus and what information is not.
To get the welcome offer, you usually need to have an active account and make a first deposit that meets the minimum amount.
If the welcome bonus is based on a deposit, you will see the exact amount you need to deposit and the amount of the bonus when you check out. For example, if the promotion is $120, you will see that you need to deposit at least that much to get the bonus, which could be up to $200. Also, Metal Casino might do some simple checks to make sure the bonus is used fairly and stop people from abusing it. This can include checks for payment consistency and signals from the device and session. The goal of these controls is to keep both players and the casino safe from bonus abuse, without making you give out information that isn't necessary.
Withdrawals over a certain amount, like £500, may be held until the verification process is finished. If this is the case, it should be made clear on the cashier or withdrawal screen.
Tip: Make sure you don't share unnecessary information in your profile, and use account security features like strong passwords and two-step confirmation when they're available.
Getting a welcome bonus may require you to agree to the processing of personal data that is needed to keep track of who is eligible for the bonus, how many times they have been wagered, and anti-fraud measures. Your permission to be marketed to should stay a separate choice, and you can usually change it later in your account settings.
When you sign up for a Metal Casino account, we will ask for some personal information. This is so we can create your profile, keep it safe from other people, and meet any regulatory requirements that may apply. You can avoid delays later if you want to withdraw your winnings or raise your play limits by giving correct information from the start.
Registration is meant to be quick, but you won't be able to hide your identity. The information you give is used to make sure you can play, to keep your account safe, and to make sure that payments and account messages get to the right person.
What details Metal Casino usually asks for when you sign up are the ones below. They should be typed in exactly as they appear on your proper papers. Legal first and last name. Date of birth—to make sure you are at least the minimum age—required. Residential address: The address of your current home (not a post office box if you need to show proof of address). When you log in, security alerts, and important account messages are sent to this email address. Your cell phone number can be used to protect your account (for example, with one-time codes) and send you important security alerts right away. Country of residence—to make sure you're eligible and to follow the rules in UK when needed. Account information, such as a strong password and a unique username (if needed). If necessary for compliance screening or to stop people from making duplicate accounts, you may also be asked for extra information like your UK or place of birth.
Before you make a deposit of £50 or ask for a withdrawal of £500, make sure that all of your registration information matches the information that will be used to verify your identity.
Proofreading and processing payments can take longer if names don't match, addresses are out of date, or there are typos.
Metal Casino offers quick ways to log in that make it easier to remember your password and keep unauthorized people from accessing your account. You can quickly sign in on trusted devices with these options, and your personal information and game activity will still be safe. To protect your privacy and stop people from getting in without your permission, fast login comes with session security controls that let you manage active sessions, stop risky sign-in behavior, and act right away if something seems odd. If you have already set up a strong primary password, you can use fast login methods.
Biometric sign-in: Your face or fingerprint can be used to log in to Metal Casino if your device supports it and has a screen lock. This feature is only available if your device is secure and has a screen lock. Passkeys are a way to log in without a password. They can be stored on your device or synced securely by your OS. This lowers the risk of phishing and using the same password more than once. For faster access on private, non-shared devices, you can choose to "remember this device" in the trusted device prompt.
Suggestion: Only let personal devices use fast login. Do not use it on computers that other people use, public terminals, or other devices that you do not fully control.
Set a strong primary password that is only used for Metal Casino to make quick login safe. Use a PIN, fingerprint, or face recognition to lock the screen of your device. If your account security settings ask you to, turn on passkeys or biometric sign-in. Only mark the device as trusted if it is private and updated often. Metal Casino may ask for your main password again when fast login isn't allowed, like when you change your account or sign in from a new device, or when there are other signs of risk. Withdrawing more than 500 £, changing your password, updating important profile information, or trying to get to your security settings from a different browser are all account actions that might require an extra sign-in.
You can control where and how your account is logged in at any given time with session security controls. If you lose or borrow a device, these controls are meant to make it less likely that someone will take over your session. Active sessions list—This shows you where you are logged in, including the type of device, browser, and, if available, a rough location. Sign out of all of your sessions at once if you need to, or immediately end all of them except the one you're in. Timeouts for idle sessions: To lower the risk of unauthorized access on devices that are left alone, sessions may end on their own after a certain amount of time. New device checks: If a sign-in attempt looks odd or comes from a different location, you may need to provide extra confirmation.
Reset your password, use "log out everywhere," and get rid of any trusted devices you no longer recognize right away if you see activity you don't recognize. If you recently asked to withdraw 500 £ and the activity doesn't match what you did, stop all transactions and contact support as soon as possible through the official in-account channel.
When you deposit or withdraw money, your payment is processed through secure banking partners. A small amount of information is sent to the payment provider so that they can authorize the payment, stop fraud, and do what they need to do to follow the rules.
Your payment information is not sold by Metal Casino. No one else gets information unless they need it to process your transaction. This means that only the people who need it to move your money and confirm the transaction get it.
What is shared when you deposit and withdraw money? When you deposit money, like £100, the payment provider usually gets the information they need to approve the charge and send it to the right place. That can include the amount of the transaction, the time it happened, your Metal Casino account number, and technical signals used to spot unusual activity. There may be extra information that providers and banks need for withdrawals (like "withdraw 500 £") so that the money can be sent to the right person and pass their compliance checks. This could include the destination account identifier and beneficiary information.
Transaction details—type of deposit or withdrawal, amount, date and time, transaction reference, and status—may be shared depending on the payment method you choose. Account identifiers include concealed card information (if needed), a wallet ID, a bank account routing number, or a customer token unique to the provider. Name, date of birth, address, and email or phone number if the provider asks for them to confirm who is paying or being paid. Test results, signs of chargebacks, and confirmation that necessary checks were carried out (without sharing unnecessary document content) are all examples of verification signals. Device and security data, such as IP address, device/browser data, and fraud-prevention markers, can help find payments that were not authorized.
Some service providers may also ask for proof that you live in UK or are UK, if that's what they need to follow their rules or put limits on payments made across borders. In these situations, only the bare minimum of information needed for the deal is sent. You might have to go through more steps before a transaction is approved or released if the provider asks for extra confirmation. This could mean connecting the payment method to your Metal Casino account, making sure you own the address where you want to send £250, or verifying your identity for higher-risk payments.
If you want to withdraw money, Metal Casino may ask you to go through KYC (Know Your Customer) checks first. That keeps your account safe, stops payouts that aren't supposed to happen, and helps us follow the law and fight fraud. When you first withdraw money, when you change important account information, or when our security systems notice suspicious activity, you may be asked to verify your identity. We may sometimes temporarily stop withdrawals until we get the necessary documents and make sure they are correct. Make sure that the information about you that's on your casino profile matches what's on your ID and the method of payment you used. This will help keep payouts smooth. We may ask for more information or clarification before approving a withdrawal if the information isn't consistent.
A clear photo or scan of a valid government-issued ID (front and back, if applicable) is often asked for as proof of identity when withdrawing money.
Address: a recent piece of paper with your name and home address on it, like a bill or official letter. payment method proof—proof that the account where the withdrawal is going belongs to you (different methods have different requirements). In some cases, source of funds checks require proof of where the money used to play and withdraw came from. If you ask for a bigger withdrawal, like $500 £, we might need the full KYC set, even if smaller withdrawals have been processed with fewer checks in the past.
Handling payment method documents is meant to lower risk and keep sensitive data from getting out. We may ask you to show proof of ownership (your name and key identifiers) on a screenshot or statement, hide information that isn't necessary (for example, show only the last few digits when it makes sense), and confirm that withdrawals only go to a method in your own name as needed.
How to submit documents: Use the secure area in your account to upload files for verification. There shouldn't be any cropped edges, glare, or blur in photos; they should be clear, colored, and sharp. To avoid delays, upload both sides of a document at the same time if it has two. Safety and keeping of documents: we keep verification files safely and only let trained staff and approved compliance processes access them. Only identity and payment verification, stopping fraud, and following the law require documents to be used. Contact Support before sending any other documents if you can't find the one they need. This way, we can make sure they will accept them in your case.
After you've completed Know Your Customer (KYC), withdrawals are usually faster in the future, unless your information changes or more security checks are needed.
Metal Casino has clear minimum and maximum limits on both deposits and cashouts to make sure that all players' payments are safe, legal, and predictable. These limits may be different depending on the method of payment, the status of your account, and where you are in UK. They may also change if there are risk checks or legal requirements. Privacy is built into the way that limits are set and enforced. We only ask for and use information about your identity and payment methods when it's necessary to protect your account, stop fraud, and complete transactions correctly.
Extra checks are needed for a higher limit to make sure of ownership and legitimacy, not to collect data that has nothing to do with the limit.
What You Can Expect About Deposit and Cashout Limits: Deposit minimums are set to make sure payments can be processed quickly and to cut down on failed transactions. It's usually £10 for the minimum deposit, but depending on the processing rules, some methods may need £20 or more. Deposit limits help keep money safe and encourage responsible play. Most players can only deposit up to £5,000 at a time. You may be able to deposit more after more verification and confirmation of the payment source. Payment processors set minimums for cashouts so that small withdrawals don't cause fees and delays that aren't necessary.
With some methods, you may need to withdraw at least £50 in order to cash out. Each transaction, day, or month may have a maximum amount of cash that can be taken out. For instance, you might only be able to withdraw £5,000 at a time, and you might only be able to withdraw £20,000 per month, depending on your account history and level of verification.
Limits based on the method: Each service provider sets technical and legal limits that can change the minimum and maximum amounts. Status of your account: verified accounts can access more resources than unverified accounts. Security checks: If there is any strange activity, limits may be lowered temporarily until confirmation is complete. Some UK regulations can put extra limits on limits or ask for more information before approving higher limits.
For bigger transfers, it's best to do them in smaller chunks within the limits that are allowed. For example, instead of one £5000 deposit, make two deposits of £2500 each. Also, make sure that your payment method can handle the range of amounts that are allowed.
Privacy and limit increases are closely linked. This is especially true if your UK or UK compliance checks need it. If you ask for a higher deposit or cashout limit, we may ask for proof of your identity, ownership of the payment method, and eligibility. The information is kept safely and only people who need to see it can access it. Use a payment method that is registered in your own name, keep your account information the same, and don't send money to someone else. This will keep your transactions private and the process smooth. Verification ahead of time cuts down on delays and avoids last-minute requests for more information if you plan to withdraw a large amount, like £10000.
Certified payment providers and encrypted connections are used to handle deposits. We don't store full card numbers; we only keep the payment information we need for tracking and preventing fraud. When you pay with a method that supports tokenization, the payment provider keeps the private information and sends us a safe token. You can help us lower the risk by blocking high-risk payment routes, asking for proof of ownership before accepting certain deposits, or adding an extra check for strange activity.
When you request a withdrawal, we may ask for proof of your identity, age, and payment ownership. A government ID, proof of address, and proof of payment method ownership are common things that are asked for. The documents are only used for legal purposes, to make sure they are correct, and to check for fraud. They are then kept for as long as the rules say they need to be. You can only upload files through your account; we don't accept private files through public channels. To keep your account from being taken over, we may also ask for a selfie or a short liveness check if your withdrawal method requires it.
For proper promotion rules enforcement and to stop abuse, we keep track of bonus activation, wagering progress, game contributions, maximum bet limits, and any restricted play. In order to find duplicate accounts or coordinated play, this includes keeping an eye on linked indicators like device data, IP patterns, and payment fingerprints. We may cancel the bonus, change the amount of money you won with the bonus, and ask for proof before processing withdrawals if the bonus terms are broken. In your account settings, you can choose not to get marketing emails. You will still get service emails about your account and transactions, though.
There may be age and tax rules in UK, and it is your responsibility to find out if online gambling is legal there. We may limit access from certain places and stop transactions or registrations if needed. We use session controls, encryption, fraud monitoring, and login risk checks to keep things safe. A strong, unique password, two-factor authentication (2FA), and never sharing your login information are all ways to keep your account safe. If you think someone else has gotten into your account without your permission, change your password right away and contact support so we can stop any activity and protect your £.
We only get the information we need to keep the site safe, handle your funds, run your account, and meet our legal obligations. This usually includes name, date of birth, email address, phone number, address, device and IP information, transaction history, and game play. The information we collect helps us make sure you are who you say you are, stop fraud and chargebacks, set limits on bonuses and responsible gaming, and help you. We do not sell information about you.
Your contact information, device and login information, and payment identifiers are all the information we need to process payments and keep your account safe. That's because we don't store full card numbers; our payment partners handle your deposit and withdrawal information. You can choose a method that works in UK and confirm the amount in £. Make sure your email and phone number are up to date so that we can send you alerts about transactions and security. If someone tries to deposit or withdraw money from your account without permission, you should lock it down by changing your password and, if possible, turning on two-factor authentication. You should also contact support with the time, amount, and type of payment used.
To stop fraud, protect accounts, and follow the rules set by regulators, we ask for verification. A normal check will have proof of who you are, where you live, and how you paid for something. Before you make your first withdrawal, after making large withdrawals, after doing something strange, or if there is a mistake in your information or UK/residency data, you may be asked. Make sure your profile name matches the name on your documents, send clear photos or scans, and use payment methods in your own name to avoid delays in getting paid. If there is a breach of bonus terms, like using multiple accounts or a VPN or proxy when it's not allowed, chargebacks, or inconsistent player information, withdrawals may be held up or limited until verification is complete. Bonuses may also be limited or taken away. Do your Know Your Customer (KYC) first, and then use the same method you used to deposit money if possible if you need to withdraw quickly.
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